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Engagement Engine: Rules not running on some pages (Doc ID 2329298.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
Rules No Longer Running On Some Pages


EXPECTED BEHAVIOR
-----------------------
Rules should be running and being evaluating on site pages


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Cases:
- Navigate to affected customer site pages

- EE Inspector does not even show

- Run browser debug tool

- Refresh page and check 'Net' tab for Engagement Engine errors. These will be in the form of a POST to rules.atgsvcs.com and 'error' will be in the URL. Click the URL and select 'Response' to see the error.
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with agents

Cause

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