Error: "An error occurred while downloading a required file. You may retry downloading the file or cancel setup." When Attempting to Install or Upgrade P6 Professional Using Clickonce

(Doc ID 2329344.1)

Last updated on DECEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download P6 Professional from the Cloud Landing page, the following error occurs:

Error
An error occurred while downloading a required file.
You may retry downloading the file or cancel setup.

An error downloading the following resource.
'https://company-stage.oracleindustry.com/p6professionalcloud/x64/DotNetFX462/NDP462-KB3151800-x86-x64-AllOS-ENU.exe'

For additional information please refer to the setup.log file located in the following users profile working directory: C:\users\username\appdata\local\temp\vsd2fac.tmp virtual.log

Steps to Reproduce

  1. Connect to the P6 cloud hosted URL.
  2. Log in.
  3. On Cloud landing page,  choose to Install P6 Professional

Cause

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