Receipt Is Showing Unapplied Amount Even Though The Receipt Is Fully Applied

(Doc ID 2329898.1)

Last updated on NOVEMBER 18, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Receipt is showing incorrect unapplied amount

EXPECTED BEHAVIOR
-----------------------
There should be no unapplied amount on the receipt

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Go to Receivables -> Accounts Receivable -> Manage Receipts
1. Search for Receipt
2. Verify the unapplied amount on the receipt
3. The value is incorrect as the receipt amount is 860 USD and the same is applied for invoice for 860 USD.
4. But the Manage Receipts show unapplied amount as 18 USD

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, this will create incorrect customer balances..

Cause

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