TIERING SCENARIOS

(Doc ID 2330126.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing Cloud Service - Version NA to NA [Release NA]
Information in this document applies to any platform.

Symptoms

On : ORMB version, RT - Rates

TIERING SCENARIOS

ACTUAL BEHAVIOR
---------------

We are facing issues in billing customers in tiering scenario. When only one account under a customer has billable charge for a pricetiem, the tiering works fine and each tier is calculated correctly and charged. But when more than one account under a customer has billable charge for a tiered priceitem the tiering is diving between the two accounts.

EXPECTED BEHAVIOR
-----------------------
The expected result is that tiering should be divided correctly for each pricing. If you look at the screen shot the first tier is well below what is there in the price assignment. The first tier is from 0-33900 but if you check screen shots under "Account 1 Bseg Calc Lines:" and "Account 2 Bseg Calc Lines:" the tiering is split as 4978 and 28921 respectively.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. when more than one account under a customer has billable charge for a tiered priceitem the tiering is diving between the two accounts.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
 Impact is that the customers are getting charged with wrong transaction counts which is either leading to overcharging or undercharging the customer.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms