TIERING SCENARIOS

Last updated on NOVEMBER 20, 2017

Applies to:

Symptoms

On : ORMB version, RT - Rates

TIERING SCENARIOS

ACTUAL BEHAVIOR
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We are facing issues in billing customers in tiering scenario. When only one account under a customer has billable charge for a pricetiem, the tiering works fine and each tier is calculated correctly and charged. But when more than one account under a customer has billable charge for a tiered priceitem the tiering is diving between the two accounts.

EXPECTED BEHAVIOR
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The expected result is that tiering should be divided correctly for each pricing. If you look at the screen shot the first tier is well below what is there in the price assignment. The first tier is from 0-33900 but if you check screen shots under "Account 1 Bseg Calc Lines:" and "Account 2 Bseg Calc Lines:" the tiering is split as 4978 and 28921 respectively.

STEPS
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The issue can be reproduced at will with the following steps:

1. when more than one account under a customer has billable charge for a tiered priceitem the tiering is diving between the two accounts.


BUSINESS IMPACT
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The issue has the following business impact:
 Impact is that the customers are getting charged with wrong transaction counts which is either leading to overcharging or undercharging the customer.

Cause