Engagement Engine: RightNow Syndicated Proactive Chat (SPAC) Not Showing On The Page

(Doc ID 2330430.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
SPAC not popping

I am having problems figuring out why the max_invites on the rule and the site are preventing the spac from popping.

EXPECTED BEHAVIOR
-----------------------
SPAC should pop

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Go to affected page in a browser

We have a rule created to pop a chat widget. Note, our existing syndicated chat widget may pop, but the rule says we can have up to 3 invitations.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get chat widgets

Cause

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