Unable To Reopen Closed Service Request
Last updated on NOVEMBER 20, 2017
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.
Service Requests becomes read only after the status changes from Resolved to Closed in OEC. The customer couldn't find a way to reopen the Service Request after it was set to closed. They have a requirement to reopen the SRs if needed once they are closed.
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