Unable To Reopen Closed Service Request

(Doc ID 2330449.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


Service Requests becomes read only after the status changes from Resolved to Closed in OEC. The customer couldn't find a way to reopen the Service Request  after it was set to closed.  They have a requirement to reopen the SRs if needed once they are closed.


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