Unable To Reopen Closed Service Request

(Doc ID 2330449.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

Service Requests becomes read only after the status changes from Resolved to Closed in OEC. The customer couldn't find a way to reopen the Service Request  after it was set to closed.  They have a requirement to reopen the SRs if needed once they are closed.
 

Solution

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