Unifier Business Process Task Email Responses Are Not Received by Unifier and Records Are Not Moved Through the Workflow

(Doc ID 2330755.1)

Last updated on DECEMBER 01, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.9.0.0 [Release 17.6 to 17.9]
Information in this document applies to any platform.

Symptoms

When users attempt to respond via email to a Task using an iPhone, the record is not updated with the task response and does not move forward in the workflow.

This issue does not occur on all Business Process workflow configurations. The Business Process workflow configuration that this primarily affects uses conditional routing and conditional assignees in the workflow steps.

Expected Result:
Response by Email should be processed and associated records should be sent along in the workflow as expected.



Cause

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