Unable To Access Modify Instance Function From My Services

(Doc ID 2330792.1)

Last updated on DECEMBER 01, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

We're trying to perform a migration of DOCS to CEC using the following documentation:

https://docs.oracle.com/en/cloud/paas/content-cloud/administer/migrating-content-and-experience-cloud.html

For one of the instances, the Modify option is not available. The menu briefly flashes on the screen and disappears for the FireFox Browser. But for a different browser, the Modify Services menu item appears shortly, then goes completely blank.

For a different DOCS instance in that same domain, the Modify service instance wizard could be accessed.

Cause

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