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HTTP 500 when Accessing a Configuration or a Configuration Flow After a Refresh or Upgrade (Doc ID 2330947.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 Update 1 and later
Information in this document applies to any platform.


After a migration or upgrade, attempting to open configuration leads to an HTTP 500 error for one or more product lines/models. Additionally, configuration layouts for these models do not load. Upon opening the layout of the flow it never finishes loading, and it gets stuck in a loop.

From the bm.log, errors similar to the following can be found:

[ERROR] - java.lang.NullPointerException
[ERROR] - Reporting Runtime error (class java.lang.NullPointerException


A migration of Configuration was recently performed, or the environment was upgraded.


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