HTTP 500 when Accessing a Configuration or a Configuration Flow After a Refresh or Upgrade

(Doc ID 2330947.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 Update 1 and later
Information in this document applies to any platform.

Symptoms

After a migration or upgrade, attempting to open configuration leads to an HTTP 500 error for one or more product lines/models. Additionally, configuration layouts for these models do not load. Upon opening the layout of the flow it never finishes loading, and it gets stuck in a loop.

From the bm.log, errors similar to the following can be found:

[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2044) - java.lang.NullPointerException
[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2046) - Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): java.lang.NullPointerException
java.lang.NullPointerException

Changes

A migration of Configuration was recently performed, or the environment was upgraded.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms