When Account Is Created Using The New CX Mobile Application - The Status Remains NULL

(Doc ID 2331261.1)

Last updated on NOVEMBER 23, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When a new account is created in the simplified UI - the Status is default and it is "Active"
However, when the Account is created in the Mobile CX application (new version) - the status remains blank and is causing issues for the customer.
How can we define this field to have a default value when created in mobile?
 

Solution

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