You cannot save the address because at least one of the address elements is invalid (HZ-120485)

(Doc ID 2331473.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to add and address to a Supplier, the following error occurs.

ERROR
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You cannot save the address because at least one of the address elements is invalid (HZ-120485)

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Manage Suppliers
2. Click Addresses
3. Create and Address
4. Fill out address details (US Address), excluding County
5. Save, get error
6. Add County, save, no error
7. Sometimes addresses are created without County and are able to be saved without error
8. Sometimes Addresses can never be saved even after adding a county

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot consistently create and save new Supplier addresses

Cause

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