Search in Sales Cloud not automatically populating fields

(Doc ID 2332031.1)

Last updated on DECEMBER 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Microsoft Outlook

When linking an Opportunity to an Account in Outlook, if the Search in Sales Cloud option is used to find the Opportunity, it is not automatically populated. How can this be done?

 

Solution

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