Twitter Streams Keep Asking To Be Authorised Every Day

(Doc ID 2332397.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Workflow and Automation

ACTUAL BEHAVIOR
---------------
Twitter won't stay authorized in account after having re-authorized it.

EXPECTED BEHAVIOR
-----------------------
User should be able to authorize stream and not have to do again if no changes are made to password, etc.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Log into browser > incognito

Log into Twitter (each individual stream) > visit Profile > Visit Settings > visit Apps > Revoke access to Oracle Engage App > Refresh

Log into SRM > visit Workflow and Automation > Resources > Streams requiring Reauthorization > Reauthorize

Stream requires reauthorization shortly after performing these actions.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish with these streams.

Cause

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