FIND RESOURCE Webservice Returns More Than One Resource For The Same User Name

(Doc ID 2332482.1)

Last updated on JANUARY 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
FIND RESOURCE webservice returns more than one resource for the same user name

this result is inconsistent with the resource directory, in fact at the second (wrong and new) resource profile we can't even see the user profile.
 

EXPECTED BEHAVIOR
-----------------------
There should be only one resource

STEPS
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The issue can be reproduced at will with the following steps:
1. Execute a web service call to get a resource
2. two resources returned instead of one.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get accurate data from the get resource

Cause

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