Message says that the opportunity was created but when customer search for the same it cannot find anything

(Doc ID 2332485.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.09.0 version, Opportunities

ACTUAL BEHAVIOR
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Customer is creating an opportunity. Message says that the opportunity was created but when customer search for the same it cannot find anything.

EXPECTED BEHAVIOR
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Customer expect to create opty and expect to find the opportunity created. This is happening to every user according to customer.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to opty
2. Create an opty
3. Save and close
4. Search for the same but it cannot locate the opty

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create opty and there is a go live on Wednesday.

Cause

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