Engagement Engine: Rule Change Not Showing On Site Page

(Doc ID 2332710.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

Rules not triggered on page

Customer has two rules for execution on their site and they are not triggering after rule publish.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to customer page with inspector running

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use engagement engine rules to trigger actions

Cause

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