Heatmap By Resource Report, and Resource Listing Page Heat Map Tab Calculating Actual Time Incorrectly ~ Instantis EnterpriseTrack

(Doc ID 2332729.1)

Last updated on DECEMBER 06, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.4.0 and later
Instantis EnterpriseTrack - Version 16.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Heat Map By Resource Reports, and the Resource Listing - Heat Map tab - are adding extra Actual Time (AC) to Selected Timeframe based on "Effort by Timesheet" option.


STEPS to Verify


1. Access as user with permission to run reports and view timesheet data
2. View / Record Timesheet data for specified users (reportedly happening for any user)
3. Navigate to Reports, Run Heat Map By Resource Reports and compare to the Actual timesheet time

NOTE:  If the date range selected ends on a day that there are no hours for the next day, this issue will not be present. 

For example of issue: 
Date Range Selected is 7/1/2017 - 7/4/2017
Timesheet has these recorded hours:
7/1 = 0
7/2 = 0
7/3 = 8
7/4 = 0
7/5 = 8

The result will show 16 hours, but the correct time should be 8

For example of NOT presenting: 
Date Range Selected is 7/1/2017 - 7/3/2017
Timesheet has these recorded hours:
7/1 = 0
7/2 = 0
7/3 = 8
7/4 = 0

The result will show 8 hours, which appears to be correct

Changes

 No recent changes

Cause

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