Heatmap By Resource Report, and Resource Listing Page Heat Map Tab Calculating Actual Time Incorrectly ~ Instantis EnterpriseTrack
(Doc ID 2332729.1)
Last updated on APRIL 04, 2019
Applies to:
Instantis EnterpriseTrack Cloud Service - Version 16.1.4.0 and laterInstantis EnterpriseTrack - Version 16.1.4.0 and later
Information in this document applies to any platform.
Symptoms
Heat Map By Resource Reports, and the Resource Listing - Heat Map tab - are adding extra Actual Time (AC) to Selected Timeframe based on "Effort by Timesheet" option.
STEPS to Verify
1. Access as user with permission to run reports and view timesheet data
2. View / Record Timesheet data for specified users (reportedly happening for any user)
3. Navigate to Reports, Run Heat Map By Resource Reports and compare to the Actual timesheet time
NOTE: If the date range selected ends on a day that there are no hours for the next day, this issue will not be present.
For example of issue:
Date Range Selected is 7/1/2017 - 7/4/2017
Timesheet has these recorded hours:
7/1 = 0
7/2 = 0
7/3 = 8
7/4 = 0
7/5 = 8
The result will show 16 hours, but the correct time should be 8
For example of NOT presenting:
Date Range Selected is 7/1/2017 - 7/3/2017
Timesheet has these recorded hours:
7/1 = 0
7/2 = 0
7/3 = 8
7/4 = 0
The result will show 8 hours, which appears to be correct
Changes
No recent changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Release / Version Solutions Available |
| Notifications of patchset and version releases: |
| Cloud Service Customers |
| On-Premise Customers |
| References |