Fusion Workforce Compensation: Unable To Find Employee's Manager In Administer Workers page

(Doc ID 2332795.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Compensation - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to find employee's manager in Administer Workers

Employee is assigned to incorrect manager when plan launches. Using Administer Workers admin tried to manually change hierarchy and is unable find manager.

Note: in screenshots correct manager shows at the top of the employee's administer workers page in the demographic data

EXPECTED BEHAVIOR
-----------------------
User should be able to find the Correct manager for the employee via Compensation > Administer Worker.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Administer workers, Navigator>Compensation>Administer Workers
2. Search for employee, select employee
3. Click on plan name
4. Click on Hierarchy tab
5. For primary manager box click down arrow, then search
6. Search for manager name
7. Unable to find manager with any combination of name search


Changes

 

Cause

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