Import Processes Running Slow After R12 Upgrade

(Doc ID 2333008.1)

Last updated on JANUARY 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Import processes running slow after R12 upgrade

After customer got upgraded to release 12, they have submitted nightly jobs to import the data from ebiz to OSC and we observed that the import processes are running long than usual. The process are still running now.

EXPECTED BEHAVIOR
-----------------------
The process should get completed in timely manner

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sale Cloud
2. Navigate to File Import
3. We see that all jobs are taking long time

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import records in timely manner.

Cause

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