Link Between Right Now Incident And SRM Field
Last updated on DECEMBER 05, 2017
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
Qn1:Question 1: When an incident is created in RightNow, is there a way to establish the connection between the Incident in RightNow and a message in SRM?
Qn2:Question 2: When the message is sent to RightNow and the incident number is fetched back, in what field or entity is the Incident # stored in SRM?
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