Link Between Right Now Incident And SRM Field

(Doc ID 2333023.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Qn1:Question 1: When an incident is created in RightNow, is there a way to establish the connection between the Incident in RightNow and a message in SRM?
 
Qn2:Question 2: When the message is sent to RightNow and the incident number is fetched back, in what field or entity is the Incident # stored in SRM?
 

Solution

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