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RPAS Cloud: Login Fails with “User does not exist or user is locked.” (Doc ID 2333045.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 17.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.1 and later
Information in this document applies to any platform.

Goal

A user is failing to logon to the RPAS Client with following error:

However, "usermgr -print" in the backend confirms the user exists in the domain and is not locked. In 17.0.003, the message merely states "Login failed."

Solution

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