RPAS Fusion Client: Login Fails with “User does not exist or user is locked.”

(Doc ID 2333045.1)

Last updated on NOVEMBER 29, 2017

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version NA and later
Oracle Retail Predictive Application Server - Version 16.0 and later
Information in this document applies to any platform.

Goal

A user is failing to logon to the RPAS Fusion Client with following error:

However, "usermgr -print" in the backend confirms the user exists in the domain and is not locked.

Solution

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