Created a custom field on Account that will be used in survivorship rules. When saving the rule, getting an error.

(Doc ID 2333099.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

Created a custom field on Account that will be used in survivorship rules. When saving the rule, getting an error.

ERROR
-----------------------
HZ_ORGANIZATION_setMaster/HZ_ORGANIZATION_setMaster/test custom fields/master/master/Test[1]: RUL-05717: The identifier "master.CustomerType" is not valid here.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Setup and Maintenance > Task: Manage Survivorship Rules > Go to Task
3. Create rule with type Set master record
4. Adding condition to test master.CustomerType
5. Save
6. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the rule won't save.

Cause

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