Error When Attempting to Create or Edit Quotes [An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.]

(Doc ID 2333199.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R1 and later
Information in this document applies to any platform.

Symptoms

Attempting to create or edit quotes fails with an unknown error message being displayed.

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.

The following error can also be observe in the bm.log after reproducing the issue:

XX XXX XXXX XX:XX:XX,XXX [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2264) - An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: XX XXX XXXX XX:XX:XX,XXX.
Could not get class instance for com.bm.xchange.bmscript.commerce.document.attribute.simpledefault.CommerceProcess_XXXXXXXXX. null

Cause

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