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Error " Enter a Valid Server URL, Username, and Password for your Prime Services" when Connecting to Prime Mobile Applications (Field, Prime, Portfolios) (Doc ID 2333229.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle Prime Cloud Service - Version 17.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 17.10.0.0 version, Cloud: General Issues

Not able to connect cloud to Prime Mobile applications

When using server connection URL https://prime.oracleindustry.com to connect to all Prime mobile applications, Prime Progress, Prime Portfolios, Prime Field and Prime, customer gets an error message stating 'Enter a valid server URL, username, and password for your Prime services installation'.

ERROR

'Enter a valid server URL, username, and password for your Prime services installation'.

STEPS

The issue can be reproduced at will with the following steps:
1. Open Prime Portfolios App from Smart Phone
2. Enter URL, username, and password


BUSINESS IMPACT

Due to this issue, users cannot use Prime Portfolios

Cause

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In this Document
Symptoms
Cause
Solution
References


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