Error " Enter a Valid Server URL, Username, and Password for your Prime Services" when Connecting to Prime Mobile Applications (Field, Prime, Portfolios)
(Doc ID 2333229.1)
Last updated on JUNE 04, 2019
Applies to:
Oracle Prime Cloud Service - Version 17.10.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 17.10.0.0 version, Cloud: General Issues
Not able to connect cloud to Prime Mobile applications
When using server connection URL https://prime.oracleindustry.com to connect to all Prime mobile applications, Prime Progress, Prime Portfolios, Prime Field and Prime, customer gets an error message stating 'Enter a valid server URL, username, and password for your Prime services installation'.
ERROR
'Enter a valid server URL, username, and password for your Prime services installation'.
STEPS
The issue can be reproduced at will with the following steps:
1. Open Prime Portfolios App from Smart Phone
2. Enter URL, username, and password
BUSINESS IMPACT
Due to this issue, users cannot use Prime Portfolios
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |