Duplicate Password Reset E-Mails Are Being Sent to Users in a Unifier Cloud Hosted Environment

(Doc ID 2333296.1)

Last updated on MAY 14, 2018

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.
Issue is occurring in a Primavera Unifier Cloud hosted environment.

Symptoms

Users are receiving duplicate e-mails to reset their passwords.
One email is sent from a donotreply email address and one from an address similar to acvingridmp011a.
Both emails received have the same timestamp..

Cause

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