Error When Performing an Action [Could Not Get Document From XML. Open quote is expected for attribute "src" associated with an element type "img"]

(Doc ID 2333662.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

Running an action results in an error:

Could not get document from xml

When checking the bm.log, the following error message is found:

[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2201) - Could not get document from xml.
[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2203) - Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): Could not get document from xml.
Could not get document from xml.
...
Caused by: Could not get document from xml.
...
Caused by: Could not get document from xml.
...
Caused by: com.bm.xchange.util.BMSystemException: Could not parse xml.
...
Caused by: org.xml.sax.SAXParseException; lineNumber: [##]; columnNumber: [##]; Open quote is expected for attribute "src" associated with an element type "img".

Cause

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