ER: ENGAGE - LABELING

(Doc ID 2333877.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
---------------------------------------------------
Customer: Tarjeta Naranja
Please create an ER:
AS IS:
when we set a column configuration, we select a label.
When the label is included in a comment of a post, the column displays all the comments of that post. When the post has many comments associated with the post, It is very difficult identify the message that includes the label.

TO BE:
We would like to set a column configuration, we select a label.
the column should display only the comment of that post that includes the selected label.

business need:
the current feature makes very difficult the daily activities of customer services agents.

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms