Approval Name is Not Displayed on the "Approval and Notification History" for Manual Hold when a Specific Requester is Used

(Doc ID 2334218.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

A Manual Hold approval rule was created which routes the approval to the Requester selected on the invoice header. It's working fine for all Requesters except one specific User. The Requester name in "Approval and Notification History" is not displaying the user name as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define one Manual Hold approval rule
2. Create invoice and put the Requester name and then put the manual hold
3. Check Approval and Notification History

Unable to see Requester name in "Approval and Notification History"


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms