No Rules Triggered On The Webpage

(Doc ID 2334424.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
No Rules Triggered On The Webpage

When the webpage is loaded on any browser the following behavior is observed:
- Inspector does not display
- Rules Request gets a "Do Not Call" response
- atgPlatoStop=1 session cookie set

EXPECTED BEHAVIOR
-----------------------
Rules are triggered on the page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. load the webpage where the rule is expected to trigger

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to see rules/test rules.

Cause

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