Custom Chdeckbox on Account Not Displayed Correclty on Summary Page

(Doc ID 2334646.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Customer has a custom checkbox field named Primary Account that is selected for one Account.

But an user that goes to Account Summary page is not able to see the custom checkbox as selected. (the checkbox is displayed as not selected)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms