Error When Performing an Action [File name too long]

(Doc ID 2334928.1)

Last updated on DECEMBER 12, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

User receives the following error message when running an action:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: YYYY-MM-DD HH:mm:ss.

At the same time, the following error is logged in the bm.log:

Caused by: java.io.FileNotFoundException: /[filepath]/[filename] (File name too long)

Cause

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