Error On Duplication Of Custom Layout In Section "Details Layout Page" For Contact

(Doc ID 2335208.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to duplicate custom layout,
the following error occurs.

ERROR
-----------------------
The Layout cannot be created because of an internal error. Contact your helpdesk. (ZCX-3075001)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Application Composer > Common > Contact> Pages > Simplified Pages > Detailed Page layout
2- click on button copy layout
3- Insert the layout name
4- Click "Save and Edit" or also "Save and Close"
At this point get the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot duplicate the layout.

Cause

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