Consumer Goods for Retail Execution Mobile App Is Not Working in Android Version 8.0
(Doc ID 2335226.1)
Last updated on DECEMBER 01, 2019
Applies to:
Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Consumer Goods Mobile App
The mobile device was upgraded to Android 8.0 (Oreo).
Whenever we click on Navigator and select something from the list, the application stops working and the following error appears:
ERROR
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Retail execution keeps stopping.
X Close app
! Send feedback
STEPS
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The issue can be reproduced at will with the following steps:
1. Upgrade mobile device to android 8.0
2. Launch Retail Execution mobile app
3. Open Navigator > Choose a Functionality > App Crashes with error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the Retail Execution mobile app functionalities on devices running Android 8.0
Cause
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In this Document
Symptoms |
Cause |
Solution |