File Based Import - Lead Contacts Sales Team Displays More Records Than It Should

(Doc ID 2335358.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
File Based Import - Lead Contacts Sales Team Displays More Records Than It Should

When uploading leads and contacts in the system, the Contact records that were uploaded and associated with the leads have a full list of users in the Team, all owners

EXPECTED BEHAVIOR
-----------------------
The contact should only have one owner

STEPS
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The issue can be reproduced at will with the following steps:
1. Import Leads and Associated contacts
2. drill down on lead
3. drill down on associated contact
4. go to team members sub tab
5. verify all users are owners and there is more users than it should be

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
this data is inconsistent and brings access/visibility issues

Cause

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