My Oracle Support Banner

File Import Stuck In Importing Records (Doc ID 2335505.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Activity Management

Customer tried a File Import this morning and after a few hours it was clear it was still showing as Active but stuck at 22/40 on the importing data step.

When checking in 'Sitemap -> Data Import' it shows that it has errored but this gives no indication as to why. customer has tried running it again with the exact same result and now we have multiple activities stuck.

Some important data loads is imported and they are currently unable to do them.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to File Import Activities.
3. Submit the import job
4. Job is ended in error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import accounts

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.