Opportunity Custom Fields Are Showing Empty Values In The Workflow Generated Email Template Randomly

(Doc ID 2335640.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Some Opportunity Merge Fields Are Showing Empty in email template randomly

There is single email template to use in 4 approval workflows. Each time the field update in Opportunity the workflow sends this email notification.
Randomly the merge fields in template are showing empty. sometimes all the merge fields have correct value, sometime merge fields have empty values...
even though field value is there in Opportunity.

Cause

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