Additional column of User Name for Engage report who responded

(Doc ID 2335801.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Customer would like to be able to check which member of the team has responded to messages in Engage.

Is there a report we can pull (.csv format) that will tell me which agent responded to a query? 

The Facebook data report (from the SEM reports tab) includes a column of the user name who made the post.

 

Solution

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