Audit Report Not Being Created For Service Requests
(Doc ID 2335891.1)
Last updated on AUGUST 09, 2023
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 to 11.13.18.02.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
The customer enabled Audit Reports on the Service Request object by enabling the profile option SVC_ENABLE_AUDIT_IN_SR to Yes. They then edited an SR, made some changes to the fields values and saved but no auditing information appear in the Audit History subtab on the SR.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |