Audit Report Not Getting Generated For Service Requests

(Doc ID 2335891.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.09.0 version, Service Requests

The customer enabled Audit reports on the Service Request object by enabling the profile option SVC_ENABLE_AUDIT_IN_SR to Yes. They then edited an SR, made some changes to the fields values and saved but no auditing information appear in the Audit History subtab on the SR.

 

 

Solution

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