Partner Users Created in Cloud Administration Are Not Showing in Unifier.

(Doc ID 2335943.1)

Last updated on DECEMBER 07, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

On Unifier : 17.9 version, Cloud Admin - Access, Performance and Config Issues

ACTUAL BEHAVIOR
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When creating new Partner Users, they are showing up in Oracle Identity Manager (OIM), but are not getting created in Unifier after the licenses are successfully added in Cloud Admin.

EXPECTED BEHAVIOR
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Normal functionality would create the the partner user(s) in Unifier once provisioned. This would occur almost instantly. The user account will display in Company Workspace > Admin Mode > User Administration> Partner Users

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the Administrator is unable to deactivate or create any new users.

Cause

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