Upon Complete Invoice Getting Unexpected Error: JG-generateTrxNumber. (JG-3975028)

(Doc ID 2336083.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.05.0 to 11.13.17.09.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Process failed with unexpected error: JG-generateTrxNumber. (JG-3975028)
The instance version is R13, but for R12, it work fine.
When trying to complete the AR invoice for Taiwan Business Unit,

ERROR
-----------------------

Process failed with unexpected error: JG-generateTrxNumber. (JG-3975028)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables > Billing > Create Transaction
2. Create the Transaction for Taiwan Business Unit
3. Save
4. Complete and Save
5. Error pops-up.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create AR transactions

Changes

 

Cause

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