500 - Internal Server Error-There Is A Problem With The Resource You Are Looking For, And It Cannot

(Doc ID 2336144.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Argus Safety Cloud Service - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

Issue Description:

Upon trying to open some of the cases through Case Actions > Case Open, getting the following error.

500 - Internal server error-There is a problem with the resource you are looking for, and it cannot be displayed

Enabling advanced logging following the below note shows the following error:

Troubleshooting Error 500 - Internal Server Error On Windows 2008 Servers (Doc ID 1502580.1)

Microsoft VBScript runtime error '800a000d'
Type mismatch: '[string: '"']'
/CaseForm/Common/CF_Validation.asp, line 32

 

Cause

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