ER: Comments (replies) Not Counted In Labeled Messages

(Doc ID 2336243.1)

Last updated on DECEMBER 08, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
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in Message Monitor and Columns in the Engage, since it is possible to label posts and comments (replies), it should be possible to have a view of the total amount of a specific Label.
Today, when you select a Label, it only brings the amount of the messages.
The enhancement would bring a real notion of customer situation related to reports and brand situation (Complain, requests, issues).
In New engage interface what we see the amount (Attached). And this number does not show labeled comments.
We know, that it is possible to export all messages and comments, but customer wants to have all in SRM and not to use Excel.

 

Solution

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