Survivor Records For Auto Merge Is Not Selecting The Newest Record
(Doc ID 2336316.1)
Last updated on DECEMBER 11, 2017
Applies to:Oracle Customer Data Management Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
Customer has a survivor ship rule which states to select the record with greatest Party Number in Duplicate Set of a Resolution Request.
But they noticed anomaly where some request have gotten auto merged with survivor record as lower party number.
How can this be solved?
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