Agents Available But Chats Not Coming To Console

(Doc ID 2336467.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : NA version, Rules Engine

Agents Available But Chats Not Coming To Console

Agent has Status=Available but chats are not coming to the Console.
 

Solution

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