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Unable To Load The Customers Using Excel SpreadSheet: Unable To Retrieve Error Message. Log A Service Request And Reference Error Code HZ_DUPLICATE_COMBINATION. (Doc ID 2336516.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On Oracle Fusion, version, importing customer. Using simplified import gets error:

Unable to retrieve error message. Log a service request and reference error code HZ_DUPLICATE_COMBINATION.

Expecting to be able to import customers

The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing > Customer
3. Go to upload customer using spreadsheet
4. Run the process and observed the error described appears


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