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CX Cloud Mobile Error While Saving New Layout (Doc ID 2337013.1)

Last updated on JANUARY 07, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application

Customer is configuring custom layouts on the new mobile app and get this error every time while saving changes.

ERROR
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Sorry! An unexpected error occurred, your application could not be saved. Please contact System Administrator/Support for further assistance

STEPS
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The issue can be reproduced at will with the following steps:
1. Login into application
2. Navigate to Application Composer
3. Select "Sales" from Application drop-down
4. Click on "Mobile Application setup"
5. Click on "Activities" object and try to drag and drop on mobile app

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit the layout for activities object.

Cause

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