27220132 Archive Payroll process error - ORA-01555: snapshot too old: rollback segment number 18 with name "_SYSSMU18_2480088709$" too small

(Doc ID 2337184.1)

Last updated on DECEMBER 08, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Payroll

When attempting to run Archive Payroll,
the following error occurs.

ERROR
-----------------------
Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing. Your help desk was notified.
Name HR_6881_HRPROC_ORA_ERR
Token1 ReportUtil.CallReportProc
Token2 ORA-01555: snapshot too old: rollback segment number 18 with name "_SYSSMU18_2480088709$" too small
ORA-06512: at "SYS.DBMS_SQL", line 1712
ORA-06512: at "FUSION.PAY_REPORT_GENERIC", line 706
ORA-06512: at "FUSION.PAY_REPORT_GENERIC", line 1718
ORA-06512: at "FUSION.PAY_REPORT_PROCESS", line 1932
ORA-06512: at line 1

Cause

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