Unable to Take Action on a Record at the Initiation Step (I-Step) in Standard View

(Doc ID 2337400.1)

Last updated on DECEMBER 08, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 to 17.12.0.0 [Release 17.9 to 17.12]
Primavera Unifier - Version 17.9.0.0 to 17.12.0.0 [Release 17.9 to 17.12]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.7.0.0

Expected Result: When the user is in Standard View they should be able to open a record that is in the I-Step and click on the Accept button and take action. The Upper Form, Action Details and Detail Forms should be able to be accessed and the toolbar should have the 'Workflow Actions', 'Send', 'Save', 'Spelling', 'Add Attachment' and 'Close Window' buttons enabled.

Actual Result: The record only has the 'Accept Task' and 'Decline Task' buttons which are disabled and there is form distortion in that the Action Details and Detail Forms cannot be accessed.

The functionality works as expected in Classic View.

Cause

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