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Poor Performance With Mouse Clicks, Mouse Scrolling And Window Painting (Screen Refreshing) When Using Primavera Virtual Desktop (P6 Professional Over Secure Global Desktop) From High Latency Regions (Doc ID 2337831.1)

Last updated on AUGUST 06, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Using:

ACTUAL BEHAVIOR


While using PVD from a high latency connection, you experience screen refreshing delay, mouse scrolling delay, mouse clicking delay. 

This is not necessarily attributable to a single behavior, but experienced while:

EXPECTED BEHAVIOR


For response time of mouse click, keystrokes or scrolling display to be more responsive under high latency / low bandwidth connections to the Oracle Cloud data center.


STEPS TO REPRODUCE

  1. Login to PVD (P6 Professional over SGD)
  2. Click around within project page or activity page
  3. Note the reported behavior which occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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