DBAAS Service Creation failed with Internal Error Compute Error HTTP Code=500

(Doc ID 2338131.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle Database as a Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

While Creating the database as a service instance it failed with the below error

== Errors from the Activity Log ==
Dec 5, 2017 8:00:15 PM UTC Activity Submitted
Dec 5, 2017 8:00:16 PM UTC Activity Started
Dec 5, 2017 8:01:50 PM UTC Failed to create Compute resources for Database Server...[Compute Error : HTTP Code=500 Message={"message": "An internal error occurred.", "reference": "IAMT6PQVKWPT"}]
Dec 5, 2017 8:01:54 PM UTC Initiating Database Service Termination...
Dec 5, 2017 8:01:54 PM UTC Skipping delete backups for Database Service instance [Instance Name] since the request parameter for delete backups is not set.


Cause

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